About PressTwo
We spent decades in contact centers.
Now we're reinventing them.
PressTwo isn't another AI startup guessing at customer service. We're contact center operators who lived the pain — the staffing headaches, the inconsistent quality, the conversations that fall through the cracks at 2 AM. We built what we wished existed.
Our story
Our founding team brings over 35 years of combined experience in enterprise contact center solutions — designing, deploying, and scaling communication platforms for organizations ranging from mid-market companies to Fortune 500 enterprises.
We've been on every side of the table: selling the technology, implementing the infrastructure, and watching firsthand as businesses struggle with the same problems year after year — rising labor costs, inconsistent service quality, and the impossible challenge of providing 24/7 coverage without burning out your team.
When AI became capable enough to handle real customer conversations — not just scripted FAQ bots, but genuinely intelligent agents that understand context — we knew the industry was about to change forever. And we knew that the people best positioned to lead that change weren't the ones building AI in a vacuum. It was the people who understood the contact center floor.
That's why we built PressTwo: enterprise-grade AI customer agents, built by the people who actually understand what great customer service looks like.
What drives us
We've seen what works and what doesn't in customer experience. These principles guide every decision we make.
AI should enhance, not replace
The best customer experience combines AI speed with human empathy. Our agents handle the volume so your team can focus on the conversations that matter most.
Enterprise DNA, startup speed
We bring the rigor and reliability of enterprise contact center platforms with the agility of a modern SaaS product. No six-month deployments — go live in minutes.
Your data, your customers, your rules
We don't believe in black-box AI. You control the knowledge, the personality, the boundaries. Your AI agent represents your brand — not ours.
Ready to see what AI-powered support looks like?
Start your free trial today — no commitment, no credit card required to explore. Or talk to our team about your specific needs.