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Privacy Policy

Last updated: April 15, 2026

PressTwo ("we," "us," or "our") operates the PressTwo platform, including our website, dashboard, APIs, and embeddable chat widgets (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect your name, email address, company name, and payment information. Payment details are processed and stored by our payment processor, Stripe, and are not stored on our servers.

1.2 Customer Data

When you use our Service to create AI assistants, you may upload documents, website URLs, FAQs, and other content ("Knowledge Base Data"). This data is used solely to train your AI assistant and is not shared with other customers or used for any other purpose.

1.3 End-User Conversation Data

When visitors interact with your deployed AI assistant, we collect conversation transcripts, timestamps, and basic session metadata (browser type, approximate location at the city level). This data belongs to you and is accessible through your dashboard.

1.4 Usage Data

We automatically collect information about how you interact with our Service, including pages visited, features used, conversation volumes, and performance metrics. This data is used to improve the Service and is collected via server-side logging.

1.5 Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Our analytics are privacy-respecting and do not track individuals across websites.

2. How We Use Your Information

  • To provide, maintain, and improve the Service
  • To process transactions and send billing-related communications
  • To train your AI assistants on your uploaded Knowledge Base Data
  • To provide conversation logs and analytics in your dashboard
  • To respond to your inquiries and provide customer support
  • To detect, prevent, and address technical issues and abuse
  • To comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information or your customers' data. We share information only in the following circumstances:

  • Service Providers: We use third-party providers (hosting, payment processing, AI model inference) that process data on our behalf under strict contractual obligations.
  • AI Model Providers: Conversation data is sent to third-party AI model providers (such as Anthropic or OpenAI) for inference. These providers do not use your data to train their models and are contractually bound to delete data after processing.
  • Legal Requirements: We may disclose information if required by law, subpoena, or court order, or to protect the rights, safety, or property of PressTwo, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Data Retention

We retain your account data for as long as your account is active. Knowledge Base Data and conversation logs are retained for the duration of your subscription. Upon account deletion, we delete all associated data within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.2+), encryption at rest (AES-256), access controls, and regular security audits. For more details, see our Security page.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data.
  • Portability: Request a machine-readable copy of your data.
  • Objection: Object to the processing of your data in certain circumstances.

To exercise any of these rights, contact us at our contact page. We will respond within 30 days.

7. International Data Transfers

Our Service is hosted in the United States. If you are accessing the Service from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our contact page.